As of 8/4/11 this problem has been resolved to my satisfaction. I believe GE made a good faith effort to keep my business. Please read the comments to get the full story. — Dara
If you follow me on Twitter or like me on Facebook, you know that my GE Profile PDCF1NBX refrigerator broke this weekend. The photo above shows the current temperature of both my refrigerator and freezer — 65° F. This appliance is just shy of four years old, and still under warranty. Although we called in the problem before 9 AM on Saturday morning, the earliest repair date GE would give us was Tuesday afternoon. That’s basically four full days without a refrigerator or freezer, assuming the service guy actually shows up during that window and is able to fix the problem. I’m not holding my breath.
I complained about my problem on Twitter, hoping to get the attention of GE there, and it worked — kind of. @GE_Appliances tweeted me back, asking me to send an email about my problem to their special “eresponse” account, and they’d try to get me an earlier repair time. I contacted them immediately at that address, but no one responded. Hey GE, lip service does not fix my refrigerator. It was clearly a case of wanting to appease a public consumer complaint, and not a real attempt to solve the issue at hand.
It hasn’t been a great summer for many people near and dear to my heart. Illness, injury, death in the family. Lots of people around me are dealing with much bigger issues than a broken fridge. But one way I have been trying to help my friends is by cooking for them, and on Saturday I was scheduled to bring dinner to a family of twelve that had just lost a loved one. Thankfully I’d done all my baking and grilling Friday night, and with J.’s help getting bags of ice I was able to safely cook and cool the rest of the meal Saturday morning. Just like you, there are times I don’t want to cook. But there are times I really need to cook, too. It’s how I show people I care, and that I’m thinking about them. I hold out hope that a home-cooked meal comforts and steadies in a time of crisis. Without a refrigerator, this way of showing how I feel is not an option.
Tonight, I went to the grocery store to buy another two bags of ice. I needed a way to keep a couple of containers of the yogurt G. takes for lunch, and the cheese A. eats on his sandwiches safe for tomorrow. I’ve got a cooler filled with ice on the counter in my kitchen, acting as my fridge for the night. It’ll keep my kids’ favorites fresh for another day, and I’ll do the same thing again tomorrow night. It’s an inconvenience. It’s not the end of the world. But the fridge that came with our house lasted for 20 years without a problem before it finally gave up the ghost. I am skeptical about the lifespan of a major appliance that completely stops working after less than four years of service.